Data Protection Policy

Overview

Welcome to www.3djake.ch! Pursuant to Art 13, Art 14 GDPR and § 165 para 3 TKG, we'll comprehensively inform you about how your data is processed in this section. Please familiarise yourself with how your personal data (hereinafter referred to as "data") is processed and why, when you:

  1. Visit our website
  2. Subscribe to our newsletter email
  3. Contact us
  4. Use our webshop
  5. Have a business relationship with us, as well as:
  6. How long your data will be stored
  7. Which data we collect from other sources (Art 14 GDPR)
  8. Whether automated decision-making takes place
  9. What rights you have in regard to data processing and
  10. Who the data controller is, the contact details of our Data Protection Officer, and how you can contact us.

For residents of Switzerland: The declarations in this Data Protection Policy also apply mutatis mutandis to persons resident in Switzerland and also fulfil all the data requirements stipulated in Art. 19 of the Swiss Data Protection Act. The terms "personal data", "processing" and "processor" in the Swiss Data Protection Act correspond to the terms "personal data", "processing" and "processor" in the GDPR.

For residents of the United Kingdom: The declarations in this Data Protection Policy also apply mutatis mutandis to persons resident in the United Kingdom and also fulfil the data requirements stipulated in the UK-GDPR.

We may make changes to this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.

1) What data do we process when you visit our website?

When you visit our website, the following categories of your data may be processed:

  • Selected language
  • Browser type
  • Type of end device used to access the site
  • Operating system
  • Country
  • Date, time and duration of access
  • Partially masked IP address
  • Pages visited on our website, including entry and exit pages
  • Data that you enter via a contact form

These categories of data are processed only to the extent necessary in each case. The processing of this data is justified by our legitimate interest in operating our website (Art 6 Para 1 lit f GDPR).

To operate of our website, it may be necessary for us to transmit your data to the following recipients:

Service provider and data protection information of the provider Description Place of processing Legal bases for data transmission
Hetzner Online Ltd Website hosting including backup storage EU/EEA Order processing according to Art. 28 GDPR

Cookies and other Third Party Services

The above categories of data may also be processed by so-called "cookies" or other third party services. Cookies are small text files that are stored on your device and may include, for example, personal settings, preverences, or browsing history, which can then quickly be retreived by the web server at a later time.

"Technical" cookies exclusively ensure the functionality of our website and do not require your consent. They could, for example, allow you to add items to your shopping basket or allow you to log into your customer account. We use these technical cookies exclusively to the extent that is absolutely necessary. The settings of these technical cookies are determined by pre-contractual measures (Art 6 Para 1 lit b GDPR) or are justified by our overriding legitimate interest in the functionality of our website (Art 6 Para 1 lit f GDPR).

In addition to these technical cookies, we may also use "third party services" (e.g. "marketing cookies", "analysis cookies", "non-required cookies", "pixels", "fingerprinting", "local -/session storage" or similar technologies) if we have your prior, voluntary approval to do so. These services enable us to better understand and evaluate your interests. With the help of these services, we can merge your surfing behaviour beyond the boundaries of our website with data from other websites. This data allows us to better understand the interest of visitors to our websites and to address them in a more targeted manner. For this purpose, the respective categories of your required data will also be transmitted to the respective service provider. We respect that not every visitor to our website wants this. Therefore, we only process your data through these third party services if you give us your prior consent to do so.

You consent to the processing of your data by services that process your data within the EU or the EEA, or in other countries for which there is a valid EU adequacy decision pursuant to Art. 45 GDPR, based on Art 6 Para 1 lit a GDPR, in place. Such an adequacy decision ensures an adequate level of data protection based on the European Commission's standards.

On July 10, 2023, the European Commission published a decision regarding adequacy for the USA. According to the EU-US Data Privacy Framework (EU-US DPF), data transfers to service providers in the USA are adequate if they are certified as per the Data Privacy Framework (DPF) Program.

Your consent to data processing via services that process your data in countries outside of the EU or EEA that do not have an adequacy decision, or, by services in the United States that have not yet been "Data Privacy Framework Program (DPF)" certified, is based on Art 6 para 1 lit. a in connection with Art 49(1)(a) of the GDPR (exceptions for specific cases).

Your rights in accordance to the processing of your data in such cases cannot be guaranteed, which we expressly point out to you before your consent.

You can manage your consent or revocations at any time via our "cookie banner" pop-up window. This pop-up window appears on your first visit to our website and can be called up again by clicking "Privacy settings" at the footer of our website. You can also independently revoke your consent at any time by deleting the activated services from the browser of your device, whereby the data processing that took place until the time of revocation remains justified.

The following third-party services may be activated on our websites prior to your consent. You can find out which of these third-party services are available for selection at www.3djake.ch directly in our cookie banner.

Service Description Duration of storage (maximum) Place of processing Legal Basis for Data Transfer Service provider and data protection information of the provider
Adform Performance analysis and optimisation of online advertising campaigns 180 days EU/EEA Data processing per Art. 28 GDPR Adform A/S
Adition Performance analysis and optimisation of online advertising campaigns 180 days EU/EEA Data processing per Art. 28 GDPR Virtual Minds GmbH
AdUp Creating personalised advertising offers 12 months EU/EEA Data processing per Art. 28 GDPR Axel Springer Teaser Ad Gmbh
AWIN Targeted display of online advertising 30 days EU/EEA Joint responsibility per Art. 26 GDPR under the conclusion of a joint responsibility agreement. Both parties are contact points for the exercise of rights according to Art.15-20 GDPR AWIN AG
Brevo Analysis and statistical evaluation of the website 24 months EU/EEA Data processing according to Art. 28 GDPR SendinBlue GmbH
Clarity Analysis and statistical evaluation of the website 12 months EU/EEA, USA Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Microsoft Corporation
creativecdn.com Creating personalised advertising offers 12 months EU/EEA Joint responsibility per Art. 26 GDPR under the conclusion of a joint responsibility agreement. Both parties are contact points for the exercise of rights according to Art.15-20 GDPR RTB House S.A.
Criteo Creating personalised advertising offers 13 months EU/EEA Joint responsibility per Art. 26 GDPR under the conclusion of a joint responsibility agreement. Both parties are contact points for the exercise of rights according to Art.15-20 GDPR Criteo SA
Floodlght Performance analysis and optimisation of online advertising campaigns (the provider may use the data collected to contextualise and personalise ads on its own advertising network, especially if you are logged into an existing account from the service) 2 years EU/EEA, USA Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Google Ireland Limited
Freshchat Possibility to contact customer service via chat. 400 days EU/EEA, USA Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Freshworks Inc.
Freshdesk Possibility to contact customer service via a phone service. 400 days EU/EEA, USA Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Freshworks Inc.
Meta-Pixel Performance analysis and optimisation of online advertising campaigns (the provider may use the data collected to contextualise and personalise ads on its own advertising network, especially if you are logged into an existing account from the service) 3 months EU/EEA/USA Joint responsibility per Art. 26 GDPR under the conclusion of a joint responsibility agreement with certification of the service provider as per the Data Privacy Framework (DPF) Program. The provider is the contact point for exercising the rights as stipulated in Art 15-20 GDPR. Meta Platforms Ireland Limited
Flashtalking Targeted display of online advertising 60 months EU/EEA Data processing per Art. 28 GDPR Simplicity Marketing Ltd
Google Ads Targeted display of online advertising (The provider may use the data collected to contextualise and personalise the ads of its own advertising network, especially if you are logged into an existing account of the service) 3 months EU/EEA, US Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Google Ireland Limited
Google Analytics Analysis and statistical evaluation of the website (under privacy-protecting settings, in particular, the deactivation of Google Signals, User ID, personalised ads, data sharing for Google products and services, and the restriction on collection of location and device data from individual regions). maximum 14 months EU/EEA, US Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Google Ireland Limited
Google Consent Mode Upstream interface for legally binding consent to the provider as per the Digital Markets Act for all its marketing and advertising services. Implemented in the basic version, according to which no data is transmitted to the provider in the event of refusal. 14 months EU/EEA, US Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Google Ireland Limited
Google Customer Reviews Participation in surveys 90 gays EU/EEA, US Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Google Ireland Limited
Google Tag Manager Integration of Google Tag Manager for easy reloading of services 24 months EU/EEA, US Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Google Ireland Limited
Hotjar Optimisation of our online offers and website presentation 12 months EU/EEA Data processing per Art. 28 GDPR Hotjar Ltd.
Hubspot Optimisation of our online offers 6 months EU/EEA, US Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. HubSpot, Inc.
Microsoft Advertising Targeted display of online advertising (The provider may use the data collected to contextualise and personalise the ads of its own advertising network, especially if you are logged into an existing account of the service) 13 months EU/EEA, US Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Microsoft Corporation
Omniconvert Optimisation of our online offers and website presentation 6 months EU/EEA Data processing according to Art. 28 GDPR Omniconvert SRL
Pinterest Tag Performance measurement and targeted display of online advertising 180 days EU/EEA, US Data processing per Art. 28 GDPR under conclusion of the final standard data protection clauses as per Art. 46 Para. 3 lit a GDPR Pinterest Inc.
Sovendus Display and performance measurement of Sovendus voucher offers 30 days EU/EEA Joint responsibility per Art. 26 GDPR. Both parties are contact points for exercising their rights according to Art. 15-20 GDPR. Sovendus GmbH
TikTok Pixel Measuring the success and optimisation of online advertising (The provider may use the data collected to contextualise and personalise the ads of its own advertising network, especially if you are logged into an existing account of the service) 13 months EU/EEA, China, US Joint responsibility per Art. 26 GDPR under the conclusion of an agreement on joint responsibility, including the final standard data protection clauses as per Art. 46 Para. 3 lit a GDPR. The provider is the point of contact for exercising rights as per Articles 15-20 GDPR. TikTok Technology Limited
twiago Optimising our online offers 30 days EU/EEA Data processing per Art. 28 GDPR twiago GmbH
uptain Creation of personalised advertising and business offers 12 months EU/EEA Data processing per Art. 28 GDPR uptain GmbH
Vimeo Playing Vimeo video services 24 months USA Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Vimeo.com, Inc.
Youtube Playing YouTube videos. The service is implemented in the "extended data protection mode", which excludes "Tracking" by the provider and only transmits data that is absolutely essential for playing videos. 24 months EU/EEA, USA Data processing per Art. 28 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Google Ireland Limited
Zemanta Optimising our advertising campaigns 3 months EU/EEA, UA Joint responsibility according to Art. 26 GDPR with certification of the service provider as per the Data Privacy Framework (DPF) Program. Both parties are the point of contact for exercising rights per Art. 15-20 GDPR. Outbrain Inc.

Click Fraud Technology and Bot Detection

If you reach our website by clicking on advertisements displayed via search engines, we can use services to analyse and prevent "click fraud". Click fraud occurs when clicks on ads are generated by automated tools or when multiple clicks on ads are unlikely to be driven by genuine interest.

Service Description Duration of storage Place of processing Legal Basis for Data Processing and Data Transmission Service Provider and Data Protection Information of the Provider
Ads Defender Analysis of clicks on Google Ads, transmission of the IP address to Google Ireland Limited if click fraud is suspected 365 days EU/EEA Overriding legitimate interests (Art. 6 Para. 1 lit f GDPR; you can submit your objection to the processing per Art. 21 GDPR here in the form of an "opt-out"), data processing as per Art. 28 GDPR Hurra Communications GmbH

If our firewall detects suspicious click behaviour based on preset parameters and a potential attack on our systems cannot be ruled out, we reserve the right to carry out an automatic internal Captcha verification. The authenticity of your enquiry will be verified by asking you to solve a simple picture puzzle. This is carried out without transferring data to third parties. This is justified by our overriding legitimate interest in the security of our systems (Article 6(1)(f) GDPR).

2) What data do we process when you sign up for our email newsletter?

The following categories of data may be processed (in addition to the data processed during your visit to our website) when you subscribe to our newsletters over e-mail:

  • E-mail address

The processing of this data is based on your voluntary consent (Art 6 Para 1 lit a GDPR). You can revoke this consent at any time by unsubscribing via the link provided in each newsletter or via your existing customer account, whereby the data processed up to the time of revocation remains justified. You are not obliged to provide this data, but we cannot provide you with a newsletter subscription without it.

In order to send our e-mail newsletters, it may be necessary for us to transmit your data to the following recipients:

Service provider and data protection information of the provider Description Place of processing Legal bases for data transmission
Amazon Web Services EMEA SARL Sending the e-mail newsletter EU/EEA Data processing according to Art. 28 GDPR
SendinBlue GmbH Sending the e-mail newsletter EU/EEA Data processing according to Art. 28 GDPR

3) What data do we process when you contact us?

When you contact us, the following categories of your data may be processed (in addition to the data processed during your visit to our website):

  • Name
  • Contact details
  • E-mail address
  • Telephone number
  • Any order data
  • Correspondence data, including any data you provide to us during communication

We process this data for the following purposes:

  • Handling customer enquiries, customer care and other customer support services via e-mail, chat or telephone.

These categories of data are processed to the extent necessary for each case. The processing of this data is justified by our overriding legitimate interest in efficient and satisfactory communication (Art 6 Para 1 lit f GDPR).

For this purpose, it may be necessary for us to transmit your data to the following recipients:

Service provider and data protection information of the provider Description Place of processing Legal bases for data transmission
Freshworks Inc Customer inquiries and customer care services via email or chat EU/EEA, occasionally USA if you contact us via social media platforms Data processing per Art. 28 GDPR under certification of the service provider as per the Data Privacy Framework (DPF) Program
CallOne GmbH Customer inquiries and customer care services via telephone EU/EEA Data processing per Art. 28 GDPR

4) What data do we process when you use our webshop?

When you use our webshop, the following categories of your data may be processed (in addition to the data processed during your visit to our website):

  • Name
  • Contact details
  • Billing and shipping address
  • E-mail address
  • Telephone number
  • Order and delivery data
  • Account and payment data
  • Assigned account number
  • Data that you enter via a contact form
  • Correspondence data, including all data you provide in connection with your order
  • Date of birth (in the case of legally required proof of age)

We process this data for the following purposes:

  • Processing the entire contractual relationship with you
  • Transfer of orders to payment service providers
  • Commissioning shipping or forwarding services, including drop-shipping
  • Communication for processing orders
  • Legally required storage as defined by the § 132 BAO (Federal Fiscal Code)
  • Legally permitted direct advertising (e.g.: per mail, e-mail, satisfaction surveys, congratulatory letters, statistical evaluations); We would like to expressly inform you that you can object to the processing of your data for the purpose of direct advertising
  • Prevention and clarification of cases of fraud or attempted fraud
  • Assertion and defence of legal claims

Processing these categories of data occurs to the extent necessary in each case and is required for the fulfilment of the contract (Art 6 para 1 lit b GDPR) or is justified by our overriding legitimate interest in smoothly running our business (Art 6 para 1 lit f GDPR).

It may be necessary for us to transmit your data to the following categories of recipients as required for the use in our webshop:

Service provider and data protection information of the provider Description Place of processing Legal bases for data processing and data transmission
Credit card companies, banks, payment providers (Data protection information according to teh website of the selected provider) Payment processing for your order Usually EU/EEA – but also third countries in exceptional cases Fulfilment of contract (Art 6 Para 1 lit b GDPR). If the recipient is in a third country without a valid adequacy decision – Art 49 Para 1 b and e GDPR
Logistics service provider
(Data protection information according to the website of the selected provider)
Transportation and delivery of orders Usually EU/EEA – but also third countries in exceptional cases Fulfilment of contract (Art 6 Para 1 lit b GDPR). If the recipient is in a third country without a valid adequacy decision – Art 49 Para 1 b and e GDPR
Drop-shipping or Drop-shipping Service Provider
(Data protection information according to the website of the selected provider)
Execution of orders for products that are not in stock and transfer to logistics service providers for transport Usually EU/EEA – but also third countries in exceptional cases Fulfilment of contract (Art 6 Para 1 lit b GDPR). If the recipient is in a third country without a valid adequacy decision – Art 49 Para 1 b and e GDPR
Debt Collection Service Provider (Data protection information according to the website of the respective service provider) If necessary, for collecting outstanding debts Usually EU/EEA countries, but also third countries in exceptional cases Overriding legitimate interests (Art 6 Para 1 lit f GDPR). If the recipients are in a third country (non-EU) without a valid adequacy decisions - Art. 49 Para 1 lit e GDPR
Amazon Web Services EMEA SARL Sending automated emails EU/EEA Overriding legitimate interests (Art 6 Para 1 lit f GDPR), data processing in accordance with Art 28 GDPR

Customer Account

You have the option of registering for a customer account. If you do so, the following categories of your data may also be processed:

  • Order history and wish lists
  • Product data (ratings, testimonials, questions, and answers about products)
  • Assigned customer number
  • Customer segmentation

We process this data for the following purposes:

  • Storage of your information in your customer account, including the publication of your ratings, reviews, questions, and answers about products, insofar as you do this independently
  • Customer segmentation carried out to offer benefits or discounts.

This data is processed based on your voluntary consent (Art 6 para 1 lit a GDPR) and is justified by our overriding legitimate interest in evaluating our product reviews and customer segmentation (Art. 6 Para. 1 lit f GDPR). ou may revoke your consent to the storage of your customer account at any time, whereby the data processed up to the time of revocation remains justified. To delete your customer account and all personal data stored in it, you can select the menu item "Delete my customer account" in your customer account. You are not obliged to register for a customer account, but we cannot provide you with the additional services mentioned above without a customer account.

Sovendus Voucher Network

Based on your prior voluntary consent (Art. 6(1)(a) GDPR) through our "Cookie Banner" (see Section 1), we can display offers by the Sovendus coupon network after completing an order. For this purpose, the pseudonymised, encrypted hash value of your email address and your IP address will be transmitted to Sovendus GmbH, Hermann-Veit-Str. 6, 76135 Karlsruhe, Germany (Legal basis Sovendus: Art. 6(1)(f) GDPR). Sovendus will use the pseudonymised hash value of your email address to take into consideration any objections to advertising from Sovendus (Art. 21(3), Art. 6(1)(c) GDPR). The IP address will be used by Sovendus exclusively for data security purposes and will generally be anonymised after seven days (Art. 6(1)(f) GDPR). Furthermore, for billing purposes, the pseudonymised order number, order value with currency, session ID, coupon code, and timestamp will be transmitted to Sovendus (Art. 6(1)(f) GDPR). If you wish to accept a Sovendus voucher and have not objected to advertising material being sent to your email address, and you click on the coupon banner displayed only in this instance, we will also transmit encrypted information such as your name, postal code, country, and email address to Sovendus for use in the preparation of your voucher (Art. 6(1)(b), (f) GDPR). For further information on how Sovendus processes your data, please refer to Sovendus' online data privacy policy.

5) Which data do we process if you have a business relationship with us?

If you have a business relationship with us as a partner or supplier, we may process the following categories of your data:

  • Name
  • Company data
  • Contact details
  • E-mail address
  • Telephone number
  • Business data, order, delivery and invoice data
  • Correspondence data, including all data that you provide to us in connection with our business relationship.

We process this data for the following purposes:

  • The initiation, maintenance and processing of our entire business relationship with you (e.g. pre-contractual obligations, invoicing of services, dispatch of documents, communication for processing the contract).
  • Legally required storage as defined by the § 132 BAO (Federal Fiscal Code)
  • Internal administration and management of our business relationship to the extent required (e.g.: Processing your business case, forwarding business cases to various departments, filing, archiving purposes, correspondence with you).
  • Assertion and defence of legal claims

These categories of data are processed to the extent necessary in each case. If you do not provide us with this data, we will unfortunately not be able to process your business transaction.

Processing this data is necessary for the contractual fulfilment of our business relationship (Art 6 Para 1 lit b GDPR), necessary for the fulfilment of our legal obligations in connection with retention periods (Art 6 para 1 lit c GDPR) or justified by our overriding legitimate interest smoothly running our business (Art 6 Para 1 lit f GDPR).

6) How long will your data be stored?

We only store your data for as long as is necessary for the purposes for which we collected your data. In this context, statutory retention obligations must be taken into account (for example, for reasons of tax law, contracts, order data or other documents from a contractual relationship must generally be retained for a period of seven years (§ 132 BAO)). Your name, address, purchased goods and date of purchase are also stored until the product liability expires (after 10 years according to § 13 Product Liability Law). In justified individual cases, such as for the assertion and defence of legal claims, we may also store your data for up to 30 years after the termination of the business relationship.

We store the data that we process in the context of contacting you for up to three years from the time you last contacted us.

7) Collection of data from other sources (Art 14 GDPR)

Data is only collected from other sources if you wish to enter into a business relationship with us as a partner or supplier in accordance with point 5. For this purpose, it may be necessary to carry out research on the business partner. This will only be done to the extent required. In this context, data may be retrieved and processed from the following sources:

Source Public? Affected Data Purpose/Justification
Company website Yes Contact/structure data Contact for business purposes
Contractor No Name, address, phone no. Contract fulfilment, delivery

8) Does automated decision-making or profiling take place (Art 13 (2) (f) of the GDPR)?

No automated decision-making takes place on our website. However, over the order process, it is possible that the respective payment service provider uses profiling for fraud detection.

9) What rights do you have in regard to data processing?

We would like to inform you that, provided that the legal requirements are met, you have the right to:

  • request information about what personal data we're processing (see Art 15 GDPR for more details)
  • demand the correction or completion of incorrect or incomplete data concerning you (see Art 16 GDPR for more details)
  • delete your data (see Art 17 GDPR for more details), insofar as this does not conflict with any retention obligations
  • restrict the processing of your data (see Art. 18 GDPR for more details)
  • data portability - receipt of the data you have provided in a structured, common and machine-readable format (see Art. 20 of the GDPR).
  • object to the processing of your data based on Article 6(1)(e) or (f) of the GDPR (see Art 21 of the GDPR). This applies particularly to the processing of your data for advertising purposes.

If we process your data on the basis of your consent, you have the right to revoke this consent at any time. This will not affect the lawfulness of the data processed up to that point (Art 7 (3) GDPR).

If, contrary to expectations, your right to lawful processing of your data is violated, please contact us. We will endeavour to deal with your request promptly, at the latest within the statutory period of one month. You also always have the right to lodge a complaint with the supervisory authority responsible for data protection matters.

10) Who is responsible for data protection and how can you contact us?

The person responsible for Data Processing as presented here (within the meaning of Art 4 Z 7 GDPR) is:

niceshops GmbH
Saaz 99
8341 Paldau
Austria
global@3djake.com
CEO: Roland Fink, Mag. Christoph Schreiner, Barbara Unterkofler

Joint responsibility within the niceshops Group, or via commissioned processing by the niceshops Group, and your rights:

This website is operated by the niceshops Group, an Austrian e-commerce company that specialises in the development of online shops in various product segments.
The data processing outlined in this privacy statement can be carried out:

  • under joint responsibility within the niceshops group (according to Art 26 GDPR). If necessary, we'd be happy to provide you with the essential contents of the corresponding agreement upon request.

or:

  • in the form of commissioned order processing pursuant to Art 28 GDPR, where the niceshops group processes the orders.

In both cases, you are free to assert your rights.

The Data Protection Officer of the niceshops Group's contact details are:
Email: privacy@niceshops.com
Post:

niceshops GmbH, c/o the Data Protection Officer, Annenstrasse 23, 8020 Graz, Austria.

Any use of this privacy policy, or parts of it, without the consent of the author constitutes a violation of copyright.